Delivery Information
IMPORTANT SHIPPING NOTICE: In order to keep our shipping rates low, we use USPS Priority Mail for firearms that will fit in a USPS Priority Mail Box, which includes most handguns. Larger pistols that are packed in a larger rifle-type box will ship by UPS or FedEx in most cases. Please verify with your FFL dealer that they can accept USPS Priority Mail, UPS, and FedEx. If your FFL dealer does not accept these, you must notify us on each order, and you will be responsible for any extra shipping charges incurred before we can proceed with the shipment, and your item may be shipped and returned at your expense. Please see our store policies related to shipping.
ATTENTION: Pickup at Family Firearms is for picking up at one of our stores in Alabama. Ship This Order is for shipping to you or your FFL dealer (for firearms). DO NOT choose Pickup at Family Firearms unless you are planning to come to one of our Alabama stores to pick up your order. If you inadvertently choose Pickup at Family Firearms and need it shipped, the order will need to be canceled so that you can order and correctly choose Ship This Order. We cannot change this on our end.
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Firearms will NOT ship to this address, but will ship to the Firearms dealer selected below. This is YOUR address. Do not put your FFL dealer's address here.
STOP!!! Please DO NOT try to enter your FFL dealer's address for the Ship To address above. Enter your address (billing and shipping address must match). You will choose your FFL dealer below if you are purchasing a firearm and we will already have their address for shipping.
Your purchase includes a firearm which requires you choose a Federally Firearms Licensed (FFL) dealer where you will pickup your firearm. Family Firearms is not affiliated with any of the dealers listed, and cannot choose or advise you on which dealer to select, although some dealers are prohibited for various reasons.
PLEASE READ - IMPORTANT! IMPORTANT! IMPORTANT!
REQUIRED INFORMATION for CHOOSING AN FFL DEALERIt is imperative that you verify the following with your FFL dealer
Please DO NOT assume we know any of the information above simply because we have their FFL on file or because they are a preferred dealer. The status of an FFL dealer can change overnight, and we may not be aware of it. You may have used them several times in the past, but that is not proof that everything is the same. Please verify the information is still correct as of right now. We appreciate your understanding that we are trying to prevent any issues that might cost you extra fees.
Some dealers have closed, some have moved and failed to update their address with us, some will not accept USPS, FedEx, or UPS, and some FFL dealers listed will ONLY accept and transfer firearms for “approved” customers. We do our best to keep these updated, but it's impossible to keep up with 60,000+ FFL dealers and the constant daily changes that occur. It would delay shipments several additional days if we had to verify all of these requirements prior to shipping. We do validate the FFL dealer by checking the ATF database, but just because they are validated, does not mean they will accept your transfer. You should always, regardless of who you purchase a firearm from, verify the required information. You need to know who you are sending a firearm to and what they charge for the transfer. Failure to verify this information could cost you excessive transfer fees, shipping delays, cancellations, restocking fees, and extra shipping charges. We use the least expensive shipping method to offer our low shipping rates. If the dealer does not accept shipments from the carrier we are using, you can elect to change FFL dealers or pay the extra shipping cost by contacting us prior to ordering. We use the FFL dealers's physical address unless you already see that their mailing address is listed as the address on file... otherwise we will need to know by way of your verification that we need to use their mailing address.A All emails should be sent to info@ar14.com.
COPY OF FFL NOTICE: We require a copy of the dealer's FFL license if they are not listed in green. In some cases dealer's listed in green will have an expired FFL and we will need it updated. If you would like to help speed up the process, you are welcome to have them email a copy to info@ar14.com ... although you are not required to do so. If we are having difficulties retreiving a copy, we will let you know so that you are aware of the delay and can help if you so desire. Dealers in green are those whose FFL copy is already on file with Family Firearms, which typically means we do not need a copy of the FFL, unless it has recently expired and we haven't received an updated copy. This does NOT necessarily mean we know the dealer, it does NOT mean we recommend the dealer, and it does NOT mean we know any of their transfer or shipping policies. Always verify this information with your FFL dealer. The fact that we may have an updated copy of their FFL does NOT mean we will remember notes about any transfer and shipping requirements they may have noted on their FFL. We do not physically inspect every FFL copy before we ship firearm orders.
If your FFL dealer uses their mailing address instead of their premises address for shipping, or if they have restrictions for USPS, UPS or FedEx, we MUST be notified in advance, BEFORE you place the order. Failure to do this will result in your package being returned and you will incur additional shipping charges. We cannot use an address if it is NOT listed on their FFL.
Please do not assume that we will see a note on an FFL copy that states shipping requirements or restrictions. Please advise us by email of these requirements and restrictions. This has to be done BEFORE we ship the firearm, not after it's too late.
FFL HOLDERS WE WILL NOT SHIP TO Hart Sports - Plano, Texas
X-RING SUPPLY - Newark, Delaware
Dahlonega Gold and Pawn - Dahlonega, GA
Vancouver Rifle and Pistol Club Inc - Vancouver, WA
Northwest Adventure Center - Fort Lewis, WA
Myrtle Beach Guns - Myrtle Beach, SC
Scheels Sports - Any Location
Rural King (RK) - Any Location
Academy Sports - Must Verify Exceptions with Store Manager
Bass Pro Shops - Must Verify Exceptions with Store Manager
Cabela's - Must Verify Exceptions with Store Manager
Any Firearm Manufacturer (Example: Glock, Sig, Ruger, etc.)
There may be others - always verify with your FFL dealer that they will accept your transfer. Many of the big chain stores will not accept transfers. A clerk in the store may tell you they do, but you need to speak with the manager, who will confirm they do not in most cases.
DO NOT choose an FFL here if you are going to pickup your firearm at one of our local stores in Troy or Enterprise. Scroll back up the page and choose "Store Pickup" and then choose either Troy or Enterprise.
You cannot continue with a firearm purchase until you select an FFL dealer. If your dealer is not listed, or you are not sure of how the name of your dealer is listed, please use the Contact Us link in the top left corner of the page and let us know the name and address of the FFL dealer you would like to use and we will assist you with the selection, then you can continue with the purchase. Prices are not guaranteed until you checkout with the price listed.
If you need to make changes here, make sure pop-up blockers is turned off, as the change selection is a pop-up dialogue box.
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Gift message to be included on packing slip
Terms & Conditions
Please keep in mind that we are not the manufacturer of any products we sell, thus we do not warranty the products. The manufacturer warrants the products, thus any warranty issues are covered by the manufactuer, not Family Firearms. Please contact the manufacturer for warranty issues. This is part of your purchase agreement that you must agree to in order to purchase from us. Thank you for your understanding!
ALL STATES: Any firearm purchased and shipped to your state that is returned because it cannot be transferred due to state laws will have a 15% restocking fee and you will have a loss of shipping both ways.
All packages are shipped signature required and this option cannot be waived under any circumstances. We ship to the CONUS (Continental United States) at published rates when shipping from our store. This includes the 48 contiguous states and excludes Alaska, Hawaii, Puerto Rico, and the other U.S. territories. Shipping to Alaska, Hawaii and Puerto Rico may be available but may also be additional shipping charges... published rates may not apply.
By placing your order you are stating that you agree to all of the terms and conditions outlined in our Store Policies .
By placing this order you are confirming that you have verified the REQUIRED INFORMATION for CHOOSING AN FFL DEALER and advised us of any descrepancies or exceptions.
Please DO NOT assume we know any of the information above simply because we have their FFL on file or because they are a preferred dealer. The status of an FFL dealer can change overnight, and we may not be aware of it. You may have used them several times in the past, but that is not proof that everything is the same. Please verify the information is still correct as of right now. We appreciate your understanding that we are trying to prevent any issues that might cost you extra fees.
IMPORTANT NOTICE: By placing an online order with us and using your credit card to purchase a firearm that has to be shipped to an FFL dealer by law, you agree that should you fail to retrieve the firearm from the FFL dealer it was shipped to, you will NOT dispute the charge and claim that you did not receive the firearm. You further agree that should you fail to retrieve that firearm, you will notify us by certified mail (or by email to us with an acknowledgment from us that we have received your email) that you were not able to retrieve the firearm from the FFL dealer. You also agree to pay for the shipping charges that you paid to ship the firearm to your FFL dealer, and any return shipping charges, in addition to a 15% restocking fee.
RETURNS, CANCELLATIONS, and WARRANTIES
Due to our very low margins, all sales are final in most cases, although manufacturer warranties will apply. If you have any type of issue with your product, the fastest resolution is to contact the manufacturer, and you must agree to this before placing the order and by agreeing with our Terms and Conditions by checking the box above. In order to maintain our low price structure, we ask the customer to deal directly with the manufacturer, as this will always result in the fastest resolution. If you have issues with the manufacturer, we will certainly get involved and help as much as possible. If you have simply changed your mind on what you purchased, or if you are denied by the ATF or the FFL dealer refuses to sell you the firearm, or you ordered the firearm by mistake, we can review your request for a return; however, you will lose any shipping charges you paid, and you will have to pay return shipping as well. There will also be a 15% restocking fee. If your item is returned to us as undeliverable or refused by the FFL dealer, you will be responsible for the return shipping charges and shipping charges back to another FFL dealer. If you prefer a refund after it has been sent back to us, we will deduct the original shipping charges to ship it to your dealer, the return shipping charges to ship it back to us, and the 15% restocking fee from your refund. All returns must be approved and may not necessarily be sent back to us; instead, the item may need to be returned to the distributor if initially shipped from the distributor. There are no exceptions to no returns and no cancellations on the following items:
Special orders (includes all items not in our local inventory that must be ordered).
Products sold "as is" or "used" or that have been installed or used after receipt.
NFA items.
Knives, ammunition, illumination devices, electronic sights, and optics.
Firearms that have been transferred to you via Form 4473 thru an FFL dealer.
For further clarification, a return is not the same as a cancellation. A cancellation is made prior to the order being submitted to our distributor for shipping or prior to us shipping the item. The fact that we have not shipped your order does not always mean it can be canceled. Not all orders can be canceled, however, on any order that is canceled, there is a $10 cancellation fee. You will never be charged a cancellation fee for an order that is canceled because the item you ordered is out of stock. A cancellation may be because you ordered the wrong item, decided you no longer want the item you ordered, decided you want a different model, you failed to provide an FFL dealer we can ship to, or for other reasons not specified here. Why are we charging a cancellation fee? Because it cost us money to process an order an then cancel it, and our merchant provider charges a fee for refunds. We can no longer do this for free if we want to be able to continue to offer the low prices that we offer.
Order being processed and created. DO NOT hit the back button.
