FAQ

Why do you not offer phone service and support?

At our store, we are committed to providing exceptional service while maintaining our super low prices. However, due to the high volume of phone calls we receive, we have made some adjustments to better serve you.

I am getting a credit card error that states my address does not match, what should I do?

When you enter your card information with your address, we send that information to your card company or bank. They return a code back to our merchant with either a "match" or "no match". If they return a "no match" our merchant will not approve it. Your card company or bank may be telling you that your address matches, yet they are still sending the "no match" code. The only way to fix this is try to get someone at your card company or bank to figure out why they are sending back the "no match" code. We have no control over this, nor are we able to work around it.

What are your local in-store transfer fees?

We charge $25 for one firearm, plus $10 for each additional firearm, and an additional $5 if a multiple handgun report is required for more than one handgun. The transfer fee for NFA items (silencers, etc) is $75 for each silencer and $25 per individual on a trust. No refunds if you are denied.

Can you put my name on the list and let me know when you get this item back in stock?

We have in stock notifications available for out-of-stock items.

How to Receive Back-in-Stock Notifications:

I have not received my account confirmation email.

Make sure you entered your email correctly, as this is the most common reason outside of the email going to your junk/spam folder.

My FFL dealer is not showing up on the list.

Some FFL dealers are blocked for various reasons. Some go by different names on their license and may be more difficult to locate.

Some FFL dealers are blocked for various reasons. Some go by different names on their license and may be more difficult to locate. You can fill out the form below with the name and address of the FFL dealer you are searching for, and we will see how they are listed and advise you of the same, and if they can be used. For security reasons, FFL dealer selection is limited to the state you live in and restricted to a certain distance. If you need assistance choosing an FFL, please contact us and explain why you need to select an FFL outside of the restricted area and we will discuss the options.

Is this a new product?

All of the products we have available are new. We do not buy or sell used guns.

Do you buy guns or take trades?

We do not buy firearms or take trade-ins. We do not sell used guns from our local store.

Can I get an ETA for when a product might be available again?

We are unable to provide any ETA at this time. In most cases, the manufacturer representative or distributor doesn't even know. There are way too many variables to consider, and in many cases, what you are told won't be accurate.

Do you offer layaway?

No... not at this time. This applies in store as well.

Why are there still pending charges on my credit card?

We have no control over charge pending, unfortunatly. Please contact your bank, as we cannot control pending charges or holds on your credit card. Your bank will have to explain it to you.

Do you offer financing?

Not at this time. We have not found any viable options that we believe are worthy to offer our customers without risk, and without extra fees for the both of us.

Do you charge credit card fees?

We do to cover the merchant processing fees.

Do you charge debit card fees?

No, however, some financial institutions digitally force their cards to process them as a credit card versus a debit card. Unfortunately, there is nothing we can do from our end to change this practice.

Can you accept multiple cards for payment?

Yes, instructions for how to do so are present in the checkout page.

Do you charge sales tax?

Only in the state of Alabama. We charge 9.5% if you pick up in our Troy, AL store, and 8% if you pick up in our Enterprise, AL store.

Only in the state of Alabama. We charge 9.5% if you pick up in our Troy, AL store, and 8% if you pick up in our Enterprise, AL store. We charge 4% if shipped to other cities in Alabama. If you are an FFL dealer in Alabama, we will need a copy of your sales tax ID certificate to waive sales tax. If you are out of state and seeing sales tax in your cart, you have chosen in-store pickup instead of shipping... you'll need to go back and fix it. If you have any other questions, please email us for assistance.

Do you ship to California, Connecticut, Massachusetts, Maryland, New Jersey, or New York?

We will if the firearm in question is allowed. Click "Conitine Reading" for a more expanded answer.

We do our best to maintain a list of firearms that are not legal in each state. Please read our "State Restrictions" page carefully. However, due to the complexity and constantly changing nature of laws, the buyer is responsible for knowing if the firearm is legal to own in their state. If we send a firearm to your state and you cannot take possession of it, there will be no refunds or returns of any kind, and the firearm will be considered a total loss. If you do not agree with these terms, do not order. All cancellations are subject to a $50 non-refundable fee.

Why do you not ship to Minnesota?

Minnesota wants us to collect sales tax for them, and they have a very complex sales tax structure that we are unable to accommodate at this time. It may be something we look into working on at some point, but at this time we are unable to make sales to Minnesota.

Do you ship to Alaska or Hawaii?

We can only ship ammunition to the lower 48 states due to the significant cost of shipping ammunition. Unfortunately, we cannot ship ammunition to Alaska or Hawaii at this time. However, we can ship firearms to Alaska or Hawaii, but be aware that shipping fees will be higher and will include additional insurance. All fees must be paid prior to shipping. We can only ship by ground services, so delivery times may be longer than expected. Please contact us for more details and to arrange shipping.

Why am I unable to add a product to my shipping cart or complete the order?

If it is a firearm, it may be prohibited in your state because of the firearm or the magazine capacity included with the firearm. Please contact your local FFL dealer for details on the laws in your state. If you are exempt because you are Law Enforcement or you have it worked out with your FFL to transfer the firearm to you, contact us using the form below once you have created an account, and we can set your account to ignore state restrictions. You will always need to remember to clear any purchases with your FFL dealer, because you will not receive any warnings from us, and you are responsible for return shipping and restocking fees if the item is returned because it cannot be transferred to you.

I am law enforcement or have permission to buy a non-compliant firearm but your system won’t let me.

If we have a verified ID on file we can.

If you have verified with your FFL dealer that they will accept and transfer the firearm to you, contact us using the form below once you have created an account, and we can set your account to ignore state restrictions. You will always need to remember to clear any purchases with your FFL dealer, because you will not receive any warnings from us, and you are responsible for return shipping and restocking fees if the item is returned because it cannot be transferred to you.

What is the status of shipping restricted magazines to the state of Washington?

Unfortunately, we can no longer ship hi-cap magazines into the state of Washington unless we have LEO (Law Enforcement Officer) credentials on file for the person making the purchase. If we ship restricted magazines, this could be seen as aiding in the “importing” of an illegal magazine. The law prohibits any individual other than law enforcement to “import” the item into the state (this means having it shipped into the state). Our distributors will no longer ship any restricted magazines to Washington, even for LEO. If a person is LEO and provides credentials, and it is an item that is NOT in our local inventory and must be ordered from one of our distributors so that we can ship it, there will be an additional $15 shipping charge for this service. We understand the magazines may be pinned or removed when they arrive, but shipping the restricted magazines into the state may still be seen as aiding in the “importing” of an illegal item when we ship it. We cannot risk the liability this imposes. Therefore, going forward if we have a firearm that has more than 10 round magazines included, they must be pulled from the case, and the firearm will be shipped without the restricted magazines. In addition, since our distributors are no longer shipping restricted magazines to Washington and will not pull the magazines, we will have to order firearms that are not in our local inventory and pull the magazines before we can ship it. In summary, any item we must order because it is not in our local inventory, whether it is for LEO, or if we pull the magazines, will incur the additional shipping fee. For firearms that can be shipped from our local inventory, there is no additional shipping fee, although we will still need LEO credentials on file, or the magazines will be pulled. The $15 additional shipping charge can be paid by using the following link: https://www.familyfirearms.com/product/15.00-shipping-payment#product_detail (If you have already placed your order, please reference your order number.)

Why is this firearm restricted for my state?

It is likley a capacity of the magazine or a SKU based state restriction.

We are asked many times why a firearm that is approved by a state is being restricted by us. We do not decide what is restricted and what is not restricted. The states, manufacturers, and distributors make those determinations. We simply comply. In most cases, if a firearm is approved but is shown restricted, it is likely because that particular SKU is restricted. The packaged SKU may include a restricted magazine capacity or there may be some other reason it is restricted. It is also possible it has recently been added to the approval list, or that is has simply been restricted in error. With all the constant law changes and particular quirks of some laws in some states, it is very difficult for us to keep up with all the various state laws. We encourage you to speak with your local FFL dealer to find out if the restricted firearm you are considering can be transferred to you. If you have verified with your FFL dealer that they will transfer the firearm to you, and it does not fall under any other reason it cannot be shipped to your state, we will be happy to set your account to ignore state restrictions upon request. You can find out more about state restrictions here: State Restrictions.

Will you swap out or remove high-capacity magazines for my state's compliance?

If ordered from local inventory we will do so. Click "Continue Reading" for an expanded answer.

We have no problem removing magazines from firearms that are in our local inventory (distributors will not remove mags) if you request it by email with your order number and include it in the notes on your order. However, we will not swap out mags, as we don't keep lo-cap mags in our local stock, and the removed mags are usually not packaged for resell. We will not give any price reduction for removing mags, as loose mags are not as easy to sell as retail packaged mags, nor does the markup in mags make it worth the effort. We also cannot remove and ship mags to another address. Keep in mind there are FFL dealers that will accept a non-compliant firearm and make it compliant for you, however, we do not keep up with who these FFL dealers are, thus you will have to discover them on your own. If you have verified with your FFL dealer that they will accept and alter the firearm/magazine for you or otherwise work out the transfer with you, contact us using the form below once you have created an account, and we can set your account to ignore state restrictions (see more information in our FAQ about shipping to the state of Washington - all hi-cap mags must be removed unless you are Law Enforcement in Washington state). You will always need to remember to clear any purchases with your FFL dealer, because you will not receive any warnings from us, and you are responsible for return shipping and restocking fees if the item is returned because it cannot be transferred to you.

Can you provide an FFL copy to me?

No, we can only ship firearms to another FFL dealer. We will only provide a copy of our FFL to the receiving FFL dealer. It is against ATF rules and regulations to give the customer a copy of our FFL. If your receiving FFL dealer has questions or needs a copy of our FFL, please ask them to contact us directly, and we will be happy to provide it to them.

If my FFL dealer is not highlighted in green, do you need their FFL copy?

Yes we will always need an updated copy of an FFL even if they are on file.

Yes, we will need it for our files. While it is not required that you have your FFL dealer send it to us, if you are going to be in contact with them you are welcome to ask them to email it to info@ar14.com. If we have difficulties obtaining their FFL, we may ask you to assist, or have you select another FFL dealer. We will verify they are valid before shipping and request their FFL if needed. This DOES NOT mean we have verified they are open and will accept your transfer, you must do this. Our verification is simply that they are a valid dealer with the ATF, it has nothing to do with whether or not they are open and accepting transfers. Highlighted green does not always mean we have an updated copy of their FFL, it could be an expired copy.

Do you have a minimum purchase requirement for credit cards?

No, we do not have a minimum purchase requirement for credit cards. You can use your credit card for any amount.

What are your shipping charges?

Shipping prices are variable based on the size and weight of the package. It will be calculated at checkout.

It varies depending on what we are shipping, and we always try to be reasonable. Variables like size, weight, dimentions and distance all have to be taken into account. You can add an item to your cart, then go to checkout, and start the checkout process to see the shipping charges (you can view the charges prior to placing the order). Brands such as Glock, Ruger, Springfield, Smith & Wesson, Walther, IWI, Garmin, FN, Tikka, Beretta and HK are not allowed to be drop shipped from the distribution warehouse directly to your prefered dealer. The wareshouses are contractually bound to ship the firearm to us to ship out for you. We have special permission from Sig Sauer to drop ship their products from the warehouses.

Will I get a tracking number once my order ships?

Yes, our system emails out a tracking number to the email address you provided. For local inventory, we will first send you an email that the order is processed and ready to ship, then you get an email with the tracking a little later. If you do not see one within 24 hours of ordering please check your SPAM/Junk folders to ensure it was not incorrectly delivered there.

Why does shipping seem high for some magazines and accessories?

Predominantly to add some profit margin to magazine as we sell them for cost effectively.

Here's the story behind shipping for magazines and other accessories. In many cases (not all) we sell magazines and other accessories at cost or very near cost, so we are not making anything on the price. The shipping charges cover the actual shipping, and provides a small profit margin for us, which is obviously not much, especially after Uncle Sam gets his portion. For example... our magazines will usually carry a shipping charge of 14.99 (some may be higher) for the first magazine, and 1.99 to 2.99 for each additional magazine. This is for each model/type magazine on the order. Keep in mind that all the magazines may not necessarily ship from the same location. Some may ship from us, and some may ship from several different distributors (we have about 10 distributors feeding our site to try to offer you the lowest price). In other words, we can't combine them all for one shipping charge in the majority of cases. If you are ordering several hundred dollars’ worth of magazines, you might be better off letting us order them all to our shop and then do our best with the shipping charges by combining them all in one shipment to you. Keep in mind that we can't ship them all for one super low shipping fee, because again, some of our profit may be built into the shipping. We also have not updated pricing and shipping for all magazines and accessories, so if you see one item trying to charge you 14.99 per magazine for the same magazine, email us at INFO with the UPC and we'll look at it and fix it for you.

Why do I have to pay a "Return to Sender" fee?

If you refuse your package or if it is returned to us due to an incorrect address or for any other reason, you will be charged a "Return to Sender" fee. This fee covers the cost of shipping the package back to us. The fee will be deducted from your refund amount. If the original shipping cost was free, the return fee will be based on the actual shipping cost we incurred. Please make sure your shipping address is correct to avoid this fee.

How long does it take you to ship an order?

It depends greatly on if it is local inventory or from a distributor.

If the product shows that it is in our local inventory, we typically ship within 1-5 days (excluding holidays). If it is NOT in our local inventory and has to be ordered from a distributor, it can take 1-15 days for the distributor to ship, but in most cases, it is only a few days.

Do you offer discounts for military, law enforcement, or first responders?

While we deeply respect and appreciate the service of military, law enforcement, and first responders, we do not offer specific discounts for these groups at this time.

While we deeply respect and appreciate the service of military, law enforcement, and first responders, we do not offer specific discounts for these groups at this time. We strive to keep our prices as low as possible for all customers. However, we do participate in the Glock Blue Label program, which provides discounts on Glock pistols to eligible individuals. Please visit our Glock Blue Label page for more information.
At our store, we adhere to a pricing model that emphasizes value and affordability. Our prices are intentionally set at a competitive level, reflecting our commitment to providing cost-effective solutions for our customers. Operating on thin margins allows us to pass on significant savings.
In fact, in many instances, our prices are already lower than those offered by other dealers, even after their discounts have been applied.
Glock Blue Label Policy:
Please be aware that Glock Blue Label products are exclusively available in-store and cannot be shipped. We appreciate your understanding as we strive to maintain our pricing integrity while ensuring a seamless shopping experience.

Can I place an order by phone and/or mail my payment to you?

We do not handle orders via phone.

Not at this time. We are not set up to take phone orders or mail payments. Part of the reason we are able to offer our super low prices is because we have the checkout process streamlined for online orders. It would take considerably more time and occupy an employee full time if we were to take phone orders, and we certainly could not offer these prices we do now. Either way, we are not set up for phone orders, and we cannot accept mail payments at this time.